EXCHANGES AND RETURNS POLICY
- The User will have a time of fifteen working days, according to the official calendar of place of residence, to return or exchange the order, counting from the date of delivery there of pursuant to Article 44 of Retail Trade Regulation Act 7 / 1996. The item can be returned by any method that provides proof of postage and records that the User's right to change their mind has been exercised within the stipulated period (either the date stamp of the courier service used for the return or the registered postage date).
- The return must include the receipt of purchase and a note giving the reason for the return or exchange. The User is responsible for any costs incurred in returning or exchanging the item. Aire Retro will not assume the cost of shipping of the exchange or return.
- Aire Retro will not accept parcels or packages sent via cash on delivery under any circumstances.
- No returns or exchanges will be accepted in a distribution channel other than that of aireretro.es
Items will be returned to the following address:
c/ El Monte nº 11, bajo
- Once the item has been checked to ensure it is in perfect condition and payment has been confirmed, Aire Retro will refund the purchase price. No refund will be made for delivery costs relating to the original order, including if the item was first delivered carriage free. The shipping costs will only be returned in the case that a item is faulty or was sent incorrectly.
- The item must be in the same condition as when it was originally delivered and must be accompanied by the original instructions, documentation, accessories and, insofar as possible, the original packaging and labelling.
- The refund of the purchase price will be made via the same payment method used to purchase the item and within a maximum period of 30 days.
If the User wishes to exchange their item, within the period specified, it will be replaced by a product available. Please, state on the receipt of purchase or via e-mail the exchange to make.
If you have any queries or questions, send us an e-mail: firstname.lastname@example.org